Book with Confidence. We are a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme but ATOL protection does not apply to the other services offered on this site. Please ask us to confirm what protection may apply to your booking. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, cruises, hotels and other services) is listed on it. Please see the tour operator(s)’s booking conditions for further information or go to the ATOL site for more information about financial protection and the ATOL Certificate.
These Terms and Conditions are in addition to Fred. Olsen Cruise Lines’ (FOCL) standard Terms and Conditions which are available on our website, fredolsencruises.com and on request. Both must be read before booking. All offers may be withdrawn or amended at any time without prior notice, cannot be combined, are subject to availability and cannot be applied retrospectively. Cruise descriptions include optional, chargeable experiences that may be enjoyed independently and/or with optional Fred. Olsen Shore Tours. Shore Tours are subject to availability and service operation. Some ports may be at anchor, intermediate days are at sea. We reserve the right to amend itineraries for operational reasons. Freedom fare terms and conditions apply. Guests can choose from either FREE drinks upgrade or FREE tour credit offer, not both. All offers are applicable to new bookings only made between 06th December 2017 to 01st March 2018 inclusive, on selected sailings of five nights up to 34 nights, for departures from April 2018 to March 2019; excluding W1819, D1819, M1822, L1829, any part of Black Watch Grand Voyage including but not limited to, W1826, W1827, W1901, W1902.
FREE All Inclusive Upgrade: Complimentary drinks-inclusive package comprising of selected house beers, wines, spirits and soft drinks – for terms & conditions, see website. Not combinable with any other offer, applicable on selected 2018/19 ocean cruises of five nights up to 34 nights, and is capacity controlled.
FREE Tour Credit offer: value varies by cruise and is per person up to a maximum of two guests per room – see Fred. Olsen Cruise Lines’ website for full list of applicable cruises and values. Valid against any tour published in the FOCL Shore Tour brochure for the chosen cruise. Tour(s) must be booked prior to departure, making clear the booking is part of the offer. The offer does not apply to tours booked on board or via the FOCL website; refunds will not be given if booked via these methods. If the tour value exceeds the value of the tour offer, guests will be charged the difference in price for the tour(s). Refunds will not be issued for any unused amounts. There is no cash alternative. Tours are usually available to book from approximately 13 weeks before departure. Tours not transferrable.
Enjoyment Promise: The Enjoyment Promise excludes Party Nights and cruises for 4 or less nights. The promise only applies to Bookings made for departures more than 12 weeks ahead. The Enjoyment Promise only applies to passengers who have contracted with FOCL and excludes cruises on vessels operated by FOCL but booked through third Party operators. Should you wish to invoke the Enjoyment Promise, you will need to inform Guest Relations within 48 hours of the Vessel's departure from the original port of embarkation at the latest. FOCL will arrange and pay for a flight and/or transport back to the UK. FOCL will refund the cruise cost only but will not refund other costs. E&OE.