| What's included in the cruise price |
| Your cruise price will include your accommodation aboard your selected ship, main meals, and the majority of the entertainment while onboard. Please note some cruise lines offer select dinning options for which there is a small cover charge applicable. These restaurants can be pre booked either online or once onboard. |
| What is not included in the cruise price |
| Typically the below items are NOT included unless otherwise stated: - UK Transfers to/from your selected airport.
- Travel insurance
- Shore excursions at your applicable ports of call
- Onboard Purchases. (Drinks, Duty Free, Spa Treatments, Photos, Internet etc.)
- Applicable cover charges for alternative dining venues
- Medical assistance whilst onboard. You may be able to claim these costs through your insurance company.
- Onboard Tipping/Gratuities
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| Do I need Travel Insurance |
| Travel Insurance is a condition stated within in your holiday contract. All passengers must be have sufficient travel insurance for the full duration of your holiday.
All Passengers are free to arrange their own Travel Insurance, please provide full details to fusion cruises as soon as convenient. All details must be received prior to departure.
If you would like Fusion Cruises to help with a quotation for travel insurance, please contact us or alternatively please click here. |
| What Information is needed to make a booking |
| Once you have decided on your cruise and cabin type, you'll need to provide full legal passenger names (as per passport), date of birth, nationality, gender, age, UK address, email address and contact telephone number.
Your cruise specialist will also ask for your choice of dinner sitting (typically early 18:00 – 18:30 pm or late 20:00 – 20:30pm), your table size preference and your bedding configuration.
Please make your cruise specialist aware at time of booking of any medical or dietary requirements for any passengers travelling.
Your credit or debit card details will also be required for the deposit or full balance (if departure is within 14 weeks). |
| When are Deposits & Final Balance Payments due |
| Deposits are requested at the time of booking and the amount varies between our cruise line partners and suppliers. As per our terms and conditions the final balance is due 14 weeks prior to departure. Please check your Fusion Cruises confirmation documents for the exact date and final amount payable. |
| I’ve received my Confirmation, what should I do |
| Please check your confirmation documents fully ensuring all details are correct. Should any of the details be incorrect please contact us immediately to make the necessary changes. |
| Will I receive a refund if I cancel my cruise |
| Should you require to cancel your cruise you must contact Fusion Cruises immediately.
As per our terms and conditions cancellation charges may apply. These charges depend of how close to departure you are at time of cancellation. Fusion Cruises will advise you of all factors once we have investigated your position with our partners and suppliers.
Any refunds that are due to you will be made back to your Credit or Debit Card 14 days of receiving a signed letter from the lead passenger stating there intention to cancel there booking.
Full details can be found within our terms & conditions. |
| How do I make an amendment to my booking |
| If you need to make any amendments to your booking, please contact us to make any changes. Please remember if you wish to amend your booking you may be subject to charges as detailed in our terms and condition and where applicable the relevant cruise lines &/or tour operators terms and conditions. |
| How can I pay for my cruise |
| Credit Card and Debit Card are accepted. Visa & MasterCard are subject to a handling fee of 1.5%. American Express is subject to a handling fee of 3.0%. Switch, Solo, Visa Debit have no handling fee.
If you require an alternative payment method please contact us to discuss further. |
| What is there to do in port |
| There is something ashore for everyone. Each port offers a unique experience where you can explore on your own, book an organized shore excursion, go shopping, relax on the beach or take in some historical sites. |
| Do I have to get off the ship at every port of call |
| You are more than welcome to stay on the ship and relax by the pool or participate in some of the organized activities onboard. |
| For first time passengers, is it better to go on an ocean cruise or a river cruise? |
| This is ultimately going to depend on the person. As you can expect, the sea can get really choppy and rivers are more gentle, so your tolerance to these eventualities will be up to you! |
